KHN Morning Briefing

Summaries of health policy coverage from major news organizations

For People Who Faced Enrollment Issues With, Appeals Hearings To Begin Soon

But news outlets report that the computer and phone systems designed to address those appeals have yet to be launched. So far, an estimated 22,000 requests for fixes have been submitted via the mail. Meanwhile, the Centers for Medicare & Medicaid Services issued a statement Monday saying it was reaching out to customers who encountered errors during the signup process to assist them in completing applications without going through a formal appeal.    

Reuters: U.S. Says Healthcare.Gov Enrollment Appeal Hearings To Begin Soon
The Obama administration on Monday said it will soon begin hearings to resolve problems for people who enrolled in health insurance through the Obamacare website, only to encounter errors including unnecessarily high costs. The U.S. Centers for Medicare and Medicaid Services (CMS), the lead agency responsible for implementing the healthcare reform law, issued a statement saying it was reaching out to consumers with error-ridden enrollments to help them complete applications for coverage without a formal appeal (2/3).

CBS News: 22,000 File Appeals With Obamacare Site, Report Says
Roughly 22,000 Americans have filed requests for the Health and Human Services Department (HHS) to fix errors in their health insurance coverage caused by glitches, but the computer program to process those 22,000 requests has yet to be built, the Washington Post reports. The appeals were filed by people who say that -- the website that serves as the Obamacare portal for 36 states -- failed to correctly calculate the subsidies they’re eligible for, sent them into the wrong insurance program or completely denied them coverage, the Post reported after obtaining internal government data. Those 22,000 appeals were submitted through the mail, since the computer and phone systems for filing appeals have yet to launch (Condon, 2/3).

The Philadelphia Inquirer: 22,000 Insurance Policies Appeals Filed On, 0 Resolved
Four months after the launch of, Americans are still having a hard time getting answers about the correct coverage they need. Although more than 2 million people have signed up for coverage under Obamacare by now, tens of thousands of Americans have discovered that the federally run exchange site made mistakes when they signed up (2/4).

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