Report Gives IRS Poor Marks On Taxpayer Service
But it also said that the Internal Revenue Service ran a generally successful tax season even as it faced budget cuts and grappled with the implementation of its role in the Affordable Care Act.
The Associated Press:
Taxpayer Service Hits New Low At IRS As 'Obamacare' Kicks In
Hello? Hello? Customer service at the IRS hit new lows this year, just as taxpayers were grappling with a wave of identity theft and new requirements under President Barack Obama’s health law. A report issued Wednesday by the National Taxpayer Advocate says the IRS has been hampered by years of budget cuts, which have diminished customer service and hobbled enforcement. The timing of the budget cuts was bad, the report said. (Ohlemacher, 7/15)
Report: IRS Taxpayer Service Goes From Bad To Terrible
Nonetheless, the report said the IRS ran a generally successful filing season under difficult circumstances, processing 126.1 million individual tax returns and issuing 91.8 million refunds while implementing parts of the Affordable Care Act and Foreign Account Tax Compliance Act. (McCoy, 7/15)