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After hearing the story of Anna Davis Abel’s fight with her insurance company over testing related to COVID-19, we heard from a listener who has worked for a health insurance company for decades.
“I am shocked,” she wrote. In Davis Abel’s position, “I would be screaming from the rooftops.”
She added: “I have listened to all the episodes in this podcast, and there are times I come away feeling bad for working for the insurance company.”
We talked for Episode 6. In addition to angst, she had valuable insights and advice for anyone getting ready to call their insurance company with a tough question or two.
“SEASON-19” of “An Arm and a Leg” is a co-production of Kaiser Health News and Public Road Productions.
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KFF Health News is a national newsroom that produces in-depth journalism about health issues and is one of the core operating programs at KFF—an independent source of health policy research, polling, and journalism. Learn more about KFF.Some elements may be removed from this article due to republishing restrictions. If you have questions about available photos or other content, please contact khnweb@kff.org.
