Can’t see the audio player? Click here to listen.
Barbara Faubion’s boss, an insurance broker, used to tell clients: “Listen, you don’t need to be on the phone for four hours with Blue Cross Blue Shield. Let us do that. I have a person.”
Faubion was that person. And she got up every day psyched to go to work, which she said puzzled her friends.
“They’d go, ‘You love your job?!? You spend your whole day talking to an insurance company. Are you kidding me?’”
She was not kidding. Faubion loved to win — and she was really, really good at untangling other people’s health insurance problems.
Now she’s going to teach us some of what she knows.
So why doesn’t every health insurance broker have someone like Faubion on staff? ProPublica reporter Marshall Allen has that answer; there are big clues in his 2019 story about industry commissions and bonuses.
“An Arm and a Leg” is a co-production of Kaiser Health News and Public Road Productions.
To keep in touch with “An Arm and a Leg,” subscribe to the newsletter. You can also follow the show on Facebook and Twitter. And if you’ve got stories to tell about the health care system, the producers would love to hear from you.
To hear all Kaiser Health News podcasts, click here.
And subscribe to “An Arm and a Leg” on iTunes, Pocket Casts, Google Play or Spotify.
KFF Health News is a national newsroom that produces in-depth journalism about health issues and is one of the core operating programs at KFF—an independent source of health policy research, polling, and journalism. Learn more about KFF.Some elements may be removed from this article due to republishing restrictions. If you have questions about available photos or other content, please contact khnweb@kff.org.
