Despite all the efforts in Congress to repeal the health law this summer and fall, the Affordable Care Act is still the law of the land. People can start signing up for health insurance for 2018 starting Nov. 1. But the landscape for that law has changed a lot.
Take navigators. Those are specially trained people who help consumers sign up for coverage. The federal government cut navigator funding by 41 percent. But that’s not an across-the-board cut. Some groups and states are dealing with far deeper cuts, while others will have dollars close to what they had last year.
South Carolina and North Carolina are cases in point. South Carolina’s navigator funding is about two-thirds less than the state had last year, while most of North Carolina’s funding is intact.
The Trump administration has said that it is rewarding groups that did a good job and cutting off those that didn’t. But the strategy may have the effect of hobbling navigators who have the most daunting job signing up people.This story is part of a partnership that includes WFAE, NPR and Kaiser Health News. It can be republished for free. (details)
“We are between the rock and the hard place,” said Shelli Quenga, who runs programs at the nonprofit Palmetto Project, South Carolina’s largest navigator group. “We know that people in rural areas don’t have as much internet access. The people who need help are probably in the rural areas, but we can’t afford [to send navigators there].”
Instead, Quenga said, she will have to be strategic about where she plans to place navigators.
“It is based on those areas that are a) more densely populated and b) had a higher level of ACA enrollment for 2017,” she explained.
That means about two-thirds of the state’s counties will not have any navigators. Quenga said she is still planning to help people in those areas by using screen-sharing technology to walk people through sign-ups. People can always call the federal call center for help, but that’s not ideal, she said.
Quenga said her employees really take the time to work through complicated cases. For example, she said, “lots of people have family members sleeping on their couch. Do you count that person as a tax dependent or not?”
The answer is complicated. How much someone gets financial aid is based on his or her taxable income, which changes with the number of dependents, she said. “Choosing whether to include that person as a dependent can have big consequences in terms of your financial assistance,” she said. “The call center is not set up to run those scenarios for you.”
And with less help from the federal government, Quenga said, she feels the pressure mounting to get more people signed up for coverage during this year’s shorter enrollment period. If she does, there’s a chance her navigator group will be better funded next year.
The picture is very different in North Carolina. There, navigator groups had only about 10 percent of their federal funding cut.
Jennifer Simmons coordinates North Carolina’s largest navigator program, the NC Navigator Consortium, and said she’s happy to report there will be someone available in each of the state’s 100 counties during the six weeks of open enrollment this year.
They’ll help people like Ilia Henderson, who is 26 and lives in Huntersville, just outside of Charlotte. She is one of those young, healthy people insurance companies want and she’s getting ready to sign up for coverage with navigator Julieanne Taylor.
Last year, Taylor helped Henderson, a massage therapist and student, sign up for a medical and dental plan within half an hour for a good price — just over $100 a month. She looks forward to working with Taylor to find a similarly good deal for 2018. Simmons said her navigators will be in libraries, public health departments and even churches around the state.
“We are remaining really laser-focused on making sure that consumers across North Carolina are able to get info they need,” she said.
“There are a lot of people that need renewal services and help in making sure that the marketplace has their updated information and that the plan that they are in is still the right plan for their family,” Simmons said. “But we are also trying to reach new people.”
Last year, North Carolina had one of the highest enrollments, with more than half a million people signing up. South Carolina, with about half of North Carolina’s population, has more than 183,000 people enrolled.
Sabrina Corlette with Georgetown University’s Center on Health Insurance Reform predicts enrollment numbers will drop during this open enrollment period.
“It’s just been decision after decision,” she said, “including this navigator funding cut that will ultimately lead not to just lower enrollment in the marketplaces but sicker enrollment in the marketplaces.”
And if that happens, Corlette said, count on higher premiums with fewer people in the insurance pool.
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