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New York Consumers Frustrated By Insurance Delays

Last weekend, Rob Cuillo had a severe stomach bug, and he began thinking it might be time for a trip to the emergency room near his home on Long Island.

“I was sick as a dog,” he said. “I was so dehydrated, I was thinking if this goes on another day I might need an I.V. to give me some liquids.”

But then he remembered he hadn’t received his insurance card from Empire Blue Cross. He had enrolled in the plan through the New York State of Health, the state exchange for purchasing coverage under the Affordable Care Act.