Insurers, Hospitals Hunt For Leaders In Customer Service
Elsewhere, some doctors are becoming more transparent about their professional finances and payments.
Marketplace: Taking Patient ‘Happiness’ More Seriously
It's a great time to be in the hospitality industry ... if you want to go into health care. In case you haven't noticed, health care is becoming more consumer-focused by the day, and in a fight for our business, insurers and health care providers are hunting for executives whose business is customer service -- making sure once we walk through the door, we stay (Gorenstein, 9/26).
Dr. Uzma Samadani, a New York City neurosurgeon, publicly discloses that she receives 6% of her revenue from research funding and has equity in a startup medical technology firm she founded. Samadani and about 300 other doctors and clinicians are members of “Who's My Doctor?,” a new national group that encourages physicians to not only disclose to patients their financial relationships with medical manufacturers, but also report other details about their professional finances, such as whether they receive fee-for-service payments that could motivate them to perform more services (Lee, 9/27). This is part of the KHN Morning Briefing, a summary of health policy coverage from major news organizations. Sign up for an email subscription.