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Watch: Patient Sent to Collections for Surgery She Never Had
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Bill Of The Month

Watch: Patient Sent to Collections for Surgery She Never Had

Grace Elizabeth Elliott got a mysterious hospital bill for medical care she had never received. Even after the hospital acknowledged its error, a collection agency pursued Elliott for the debt.

KHN Editor-in-Chief Elisabeth Rosenthal joins “CBS This Morning” to talk about how difficult a clerical error can be to fix and how patients can respond if it happens to them.